Privacy Policy
What we collect, why we collect it, and the choices you have. Written to be read, not just filed.
Tafra for Medical Supplies ("Tafra", "we", "us") provides medical technology supply, distribution, and service to hospitals, universities, and research laboratories. This policy explains how we handle personal information when you visit our website, request a consultation, or work with us as a client or partner.
1. Information we collect
We collect only what we need to respond to you and to deliver our services:
- Information you provide — your name, institution, work email, phone number, and the details of any inquiry you submit through our consultation or request forms.
- Service records — equipment, installation, calibration, and maintenance details generated while we serve your organization.
- Usage information — basic, aggregated analytics about how the website is used, so we can improve it. We do not use this to identify individuals.
2. How we use it
- To respond to consultation requests and answer your questions.
- To scope, deliver, install, and support the equipment and services you engage us for.
- To send service-related communications, and — only if you opt in — occasional field notes and updates.
- To meet our legal, regulatory, and quality-management obligations.
We do not sell your personal information, and we do not use it for advertising.
3. Sharing & disclosure
We share information only where it is necessary to do our work or where the law requires it:
- With manufacturer partners when coordinating a supply, warranty, or service matter on your behalf.
- With logistics and installation providers engaged to fulfil a delivery.
- With authorities when we are legally obligated to disclose.
Anyone we share data with is bound to protect it and to use it only for the purpose we share it.
4. Data retention
We keep personal information for as long as needed to provide our services and to satisfy legal, tax, and quality-record requirements. When it is no longer needed, we securely delete or anonymize it.
5. Your rights
You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you optional communications. To exercise any of these, contact us using the details below and we will respond promptly.
6. Security
We apply appropriate technical and organizational measures to protect your information against loss, misuse, and unauthorized access. No system is perfectly secure, but we treat the data you entrust to us with the same discipline we apply to the equipment on your bench.
7. Contact us
Questions about this policy or your data? Email info@tafra.com or reach us through our contact page.
Have a question about your data?
Our team is happy to walk you through how we handle information across a project.